Live in Link Guarantee
Quality Assurance and Repairs for Your Jewelry
At Link & Spark, we are devoted to delivering jewelry pieces that are not only beautifully designed but also crafted to withstand the test of time. We understand that your jewelry is an extension of your style and personality, and we stand by our commitment to quality. Introducing the Live in Link Guarantee, our pledge to ensure your jewelry remains an everyday accessory.
At Link & Spark, we are devoted to delivering jewelry pieces that are not only beautifully designed but also crafted to withstand the test of time. We understand that your jewelry is an extension of your style and personality, and we stand by our commitment to quality. Introducing the Live in Link Guarantee, our pledge to ensure your jewelry remains an everyday accessory.
Guarantee Coverage:
We are proud to offer the Live in Link Guarantee to our valued customers. This guarantee covers eligible jewelry items, specifically necklaces, bracelets, and earrings, purchased from Link & Spark.
Terms of the Guarantee:
1. Duration:
- The Live In Link Guarantee is effective for a period of one year from the date of purchase.
- Once jewelry is replaced or credit is provided, the Live in Link Guarantee is fulfilled and coverage ends.
- Guarantee coverage lasts for one year from the date of purchase, or when the guarantee is fulfilled; whichever comes first.
2. Coverage:
- If, within one year of your purchase, the plating on your jewelry piece wears away, Link & Spark will repair or replace it with the same item originally purchased.
- If the same item is no longer available, we will provide you with a store credit equivalent to the value of the original purchase, which you can use towards a comparable item from our in stock items.
- If, within one year of your purchase, your jewelry breaks at the chain, clasp or a jump ring, Link & Spark will repair it.
- If the broken item is deemed irreparable, we will provide you with a store credit equivalent to the value of the original purchase, which you can use towards a comparable item from in stock items.
Exclusions:
The Live in Link Guarantee does not cover the following jewelry items:
- Rings
- Claspless welded permanent jewelry
- Items marked not covered by the Live in Link Guarantee in the product description
Other exclusions include:
- Damage or excessive wear as a result of using jewelry for a reason other than its intended use.
- Color deepening. With use, you may notice the color of your golden tone Link & Spark jewelry may deepen slightly. This deepening is caused by a naturally forming layer of protective oxidation. This oxidation layer is called titanium oxide, and is not corrosion.
Making a Claim:
To avail of the Live in Link Guarantee, follow these steps:
- Contact our Customer Support team using this form within one year of purchase.
- Provide proof of purchase with your order number.
- Our representative will guide you through the claim process.
- Return the defective jewelry item, along with the proof of purchase, to the address provided.
- Upon receiving and assessing the item, we will determine if the damage or defect is covered by the Live in Link Guarantee. If eligible, we will follow the steps outlined above in the section of this document titled “Coverage.”
- After service is complete, Link & Spark will mail your repaired or replaced item back to you. Shop credit fulfillments will be delivered digitally by email.
Our Promise:
Link & Spark's Live in Link Guarantee is a testament to our commitment to crafting enduring and exceptional jewelry. We take pride in ensuring that every piece you choose becomes a treasured accessory that lives with you through life's moments.
For inquiries or assistance regarding the Live in Link Guarantee and free repairs, contact us using this form. Thank you for choosing Link & Spark for your everyday jewelry. Thank you for choosing Link & Spark.
Sincerely,
Jessica Riesterer
Owner & Founder
Link & Spark